Spa Mystery Shopper

Spa Mystery Shopper

It is difficult to know exactly how the operation is running from a guest’s perspective especially when you are engulfed in your business day in and day out. Let our seasoned experts enter your facility as a regular guest, unknown to your team, and we will then provide you a detailed analysis of their experience.

What is happening when you are not watching?

This written report can include all aspects of your property from answering the phone and spa ambiance, to billing and follow-up.

We begin with a private client consultation that will insure all areas are addressed for your property and that the feedback will be meaningful for your purposes.

Keep performance and compliance high!

We complete the process with another private client consultation, or presentation to your organization, to share these findings with those to whom it matters most.

This can be done over the course of time to continue to monitor guest service levels, client satisfaction and overall improvement.