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Spa Reception Excellence
Your receptionists are the backbone of your business. One of the keys to any successful spa is to have an efficient and professional reception team.
This seminar will go over the fundamental details and issues your reception staff will encounter and provide them with enhanced skills to better serve your customers and improve your bottom line.
Full Day Reception course Outline:
• Setting First Impressions
• Greeting guests
• Booking procedures and efficiencies (Maximizing Business)
• Up-selling Services
• Customer Retention
• Telephone protocol
• Dealing with Disgruntled Clients
• Staff Scheduling
• Spa Tours and Customer flow
• Cancellation Policies
• Spa Policies
• Selling Retail
• Assisting with Inventory
• Consultation forms and prescription cards.
• Making lasting impressions
• Complete manual included
• Certificate issued upon completion
$239 p.p.
Special Group Rates are available.
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Spa Management Training
These spa management programs will support your overall team goals by training managers on how to manage themselves and the team they lead.
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Hot Stone Training
Bring this ancient treatment to your spa with certified authentic hot stone therapy training
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Home Page | Spa Reception Training
