Spaformation - Spa & Wellness Specialists

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Guest Service Excellence

Home Page | Guest Service Excellence

Guest Service Excellence

Guest service excellence is the cornerstone of any long term successful operation. The ability to efficiently and effectively service your guests is the most fundamental and critical principle in the spa world.

Let our experts provide your staff with detailed training on guest service excellence. Make the shift from good, or very good, to excellence.

Full Day Guest Service Excellence Workshop

Topics of Discussion:

• The Shift to Guest Service Excellence
• Setting the First Impression
• Greeting Guests for a service
• Service Excellence in the room
• Guest Retention
• Dealing with Disgruntled Guests
• Difficult Situations
• Internal Service Excellence
• Making lasting impressions

$199 p.p.

Special Group or Spa Rates available. See our Custom Spa Training page for more information.

Quick Links

	Upcoming Training & Events View our upcoming events and plan your training or retreat today.

	What Our Clients Say About Our Training See the reviews from past training events

	Spa Management Training These spa management programs will support your overall team goals by training managers on how to manage themselves and the team they lead.

	Spa Reception Training Give your team the skills to be proficient and proftiable.